Refund policy

We want you to love your Jedda pieces. If something isn’t quite right, here’s everything you need to know.

  • CLOTHING RETURNS

We accept returns within 30 days of receiving your order, provided the garment is unworn, unwashed and has all original tags attached.

Change-of-mind returns are eligible for store credit only. Return postage for change-of-mind returns is the responsibility of the customer.

To start a return, please contact us at hey@jeddaco.com.au with your order number and details of the return. We’ll let you know where to send your item and provide you with the return instructions.

Please don’t send anything back without contacting us first.

  • FAULTY OR DAMAGED CLOTHING

If your garment arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible at hey@jeddaco.com.au with your order number and photos of the issue.

If the item is confirmed to be faulty, we’ll provide a prepaid return shipping label and arrange the appropriate remedy, which may include a replacement or full refund depending on the circumstances.

Your rights under the Australian Consumer Law are not affected by this policy.

  • ORIGINAL ARTWORK

Our original paintings are one-of-a-kind pieces, so we don’t accept change-of-mind returns on artwork.

Please take a moment to read the artwork description, dimensions and framing details carefully before purchasing. If you have any questions about a piece, we’re always happy to help before you buy — just send us an email at hey@jeddaco.com.au.

  • ARTWORK THAT ARRIVES DAMAGED

We take a lot of care when packing artwork, but unfortunately parcels don't always get treated as gently as we'd like.

If your artwork arrives damaged, please contact us as soon as possible with photographs of the artwork, frame, packaging and shipping label.

Please keep all original packaging until we’ve been able to assess the damage.

We’ll work with you to make it right, which may include a replacement where possible or a refund, depending on the circumstances.

  • EXCHANGES

We don’t offer direct exchanges.

For clothing, if you need a different size or style, the easiest option is to return your original item for store credit and place a new order.

  • SALE ITEMS

Sale items are eligible for return only where required under applicable consumer law, including where an item is faulty.

Change-of-mind returns on sale items are not accepted.

  • GIFT CARDS

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

  • REFUNDS & STORE CREDIT

Once we’ve received and inspected your return, we’ll let you know the outcome.

Approved change-of-mind clothing returns will be issued as store credit.

Where a refund is applicable, it will be processed to your original payment method. Please allow up to 10 business daysfor us to process the refund, and a little extra time for your bank or payment provider to make the funds available.

  • A LITTLE LEGAL BIT

Nothing in this policy is intended to limit or exclude your rights under the Australian Consumer Law or any other applicable consumer law. Where those laws give you rights or remedies, those rights still apply.